Terms of Service
The Rules That Support a Purchase
A transaction on Nevlora involves product information, payment, fulfillment, and customer service. These Terms of Service explain the conditions governing those activities and your use of https://nevlora.com.
Nevlora is an online retail store operated by Haikou Qingye Weishi Technology Co., Ltd. In these Terms, "we," "our," and "us" refer to that operating business. Using the website or placing an order indicates agreement to these Terms to the extent permitted by law. Mandatory consumer protections always take priority over conflicting provisions.
1. Eligibility and Proper Use
You must be legally able to enter into a purchase transaction or have any necessary authorization from a parent or guardian. You agree not to misuse website functions, submit fraudulent orders, interfere with technical systems, distribute malicious code, or attempt unauthorized access. We may take reasonable steps to protect customers and the service.
2. Accounts and Accurate Information
Where accounts are available, keep your credentials secure and notify us if you suspect unauthorized access. Information provided for an order, including your name, contact details, and delivery address, should be accurate. If incorrect details affect delivery, the circumstances and applicable consumer law will determine the appropriate resolution.
3. Products and Descriptions
We aim to provide useful product descriptions, photographs, specifications, and available options. Screen settings, photography, and lighting may cause minor differences in appearance. Availability, details, and prices may be updated. If a material error or stock issue affects an order, we will contact you regarding the available options. Statutory rights concerning defective or misdescribed products are not affected.
4. Order Submission and Acceptance
Completing checkout constitutes an offer to buy the selected items under the displayed conditions. An automatic acknowledgment means the request was received, not necessarily finally accepted. We may cancel an order for a legitimate reason, such as unavailable inventory, payment authorization failure, a material price error, suspected fraud, or an inability to fulfill it lawfully. If payment has already been collected, any amount owed for a canceled order will be refunded.
5. Payment, Prices, and Taxes
The purchase total displayed before confirmation includes applicable product prices, shipping charges, and taxes collected by us. Payment options are those actually offered at checkout. International orders may be subject to customs duties, import taxes, and locally imposed fees. Responsibility for those charges depends on the disclosed transaction conditions and applicable law.
6. Processing and Delivery
Orders are generally prepared within 1–3 business days after successful payment confirmation. Estimated transportation time is 7–15 business days after dispatch. These periods are separate, and delivery estimates are not guaranteed arrival dates. Our Shipping Policy explains the relevant delivery procedures.
7. Changes and Cancellations
Contact service@nevlora.com promptly if you wish to cancel or amend an order. We will make reasonable efforts to assist before dispatch, but modifications cannot always be completed once fulfillment has progressed. If the order has shipped, the Return & Refund Policy and any mandatory withdrawal rights apply.
8. Returns, Exchanges, and Refunds
Eligible customers may request a return within 30 calendar days after delivery, subject to the applicable conditions and legal protections. Approved refunds are normally initiated within 10 business days after approval, unless a shorter deadline is legally required. Refunds generally use the original payment method. Exchanges depend on item availability and the circumstances of the request.
9. Intellectual Property
Original text, designs, graphics, and other protected website materials may be subject to intellectual property rights. Personal browsing and ordinary shopping are permitted. Unauthorized commercial reproduction or redistribution is not permitted unless authorized by the rights holder or allowed by law. Third-party product names and trademarks remain their respective owners' property.
10. Third-Party Services
Website infrastructure, payment services, and shipping may involve independent providers. Those providers may have separate terms or privacy notices. Their involvement does not remove any responsibility that applicable law places on us as the seller.
11. Privacy and Security
Our Privacy Policy explains the processing of information associated with website visits, shopping, and customer communication. You should not attempt to compromise customer accounts or security mechanisms. Certain data processing activities may require consent under applicable law.
12. Availability and Responsibility
Maintenance, service outages, and events outside our reasonable control may interrupt access. To the extent permitted by law, we are not liable for losses caused solely by such circumstances. Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.
13. Disputes and Changes to These Terms
If a concern arises, please contact us so we can review it. These Terms are subject to applicable law, including mandatory protections in the jurisdiction governing your purchase. We may update the wording when our services or legal obligations change, and the revised Terms will be published on this page with further notice when required.
14. Business Information
Operating Company: Haikou Qingye Weishi Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEN75M29
Company Address: Room J0178, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@nevlora.com
Contact Phone: +86 15648316579
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://nevlora.com