Shipping Policy
Understanding the Journey of Your Order
Delivery has two distinct stages: preparing an order and moving the parcel through the shipping network. This policy explains both stages and what customers can do when transportation does not go as expected.
Order Preparation
After successful payment confirmation, our standard processing period is 1–3 business days. This period may include verifying the order, preparing the item, and arranging dispatch. Business days exclude weekends and applicable public holidays.
Address corrections, payment checks, high order volumes, or fulfillment difficulties may occasionally require additional time. If a significant issue arises, we will contact you using the information provided with the order.
Estimated Transit Time
After a package has been dispatched, transportation typically takes an estimated 7–15 business days. This estimate does not include order preparation time.
Carrier schedules, customs clearance, holidays, severe weather, local disruptions, and destination-specific conditions may change the actual arrival date. Delivery estimates are not guaranteed deadlines. Mandatory delivery rights remain unaffected.
Destinations and Shipping Charges
Available delivery destinations and services depend on the address and products entered at checkout. Some items or regions may be restricted; we do not promise worldwide delivery.
Shipping fees are displayed before you complete payment. Charges may depend on the destination, order contents, and available delivery method. Any promotional shipping discount applies only if its conditions are shown for the transaction.
Tracking Information
When tracking is available, shipping information may be sent to the email address associated with your purchase. Carrier records can take time to show the initial scan or movement between facilities. If tracking remains unchanged for an unusually long period, contact service@nevlora.com with your order number.
Customs and Import Charges
International parcels can be subject to import duties, taxes, inspections, or handling charges. Whether charges are collected at checkout depends on the transaction terms and destination rules. Where charges are not included, the recipient may need to pay them as required by applicable law. Customs processing may also delay delivery.
Address Accuracy
Please review your recipient name, shipping address, postal code, and contact information before submitting an order. If an error is discovered, contact us as soon as possible. Corrections may not be possible after dispatch. Any extra costs or available remedies will be assessed in light of the circumstances and consumer law.
Late, Lost, or Unsuccessful Delivery
If a parcel is delayed, first review tracking information where available. For a missing package or an unresolved delivery status, email us with your order number and details of the concern. We will review available shipment records and work toward an appropriate resolution. Applicable legal rights for non-delivery remain in place.
Damage, Errors, and Separate Parcels
If a delivery is damaged, incomplete, or contains the wrong item, contact us as soon as reasonably possible. A description and photographs of the product or packaging may assist with review. Available remedies may include replacement, repair, refund, or another legally required solution.
An order may sometimes arrive in separate parcels. Individual packages may have different tracking details and arrival dates. Any shipping charges must remain consistent with the amount disclosed during checkout.
Shipping Support and Business Information
The company address below is for business identification; it is not automatically the shipping warehouse or an authorized return destination.
Operating Company: Haikou Qingye Weishi Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEN75M29
Company Address: Room J0178, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@nevlora.com
Contact Phone: +86 15648316579
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://nevlora.com