Privacy Policy
Your Data Has Different Roles at Different Moments
Browsing a product, paying for an order, and reporting a problem are different activities. They may involve some of the same contact details, but the information is used for different reasons. This Privacy Policy explains those reasons and the choices available to you when interacting with Nevlora.
It applies to https://nevlora.com and customer communications associated with the store. Haikou Qingye Weishi Technology Co., Ltd. is responsible for personal information processed for the operation of Nevlora, subject to the independent responsibilities of certain service providers and applicable privacy law.
1. Information You Provide
Buying products: When you place an order, we may receive your name, email address, telephone number, billing and shipping addresses, item details, order number, delivery instructions, and transaction status.
Asking for help: Customer service inquiries may include your messages, purchase information, contact details, and photographs or documents you choose to submit when reporting an issue.
Using an account or subscription: Where available, account functions or mailing-list subscriptions may involve account identifiers, selected preferences, and information needed to provide the requested feature.
Please avoid sending complete payment card numbers, security codes, or account passwords to our support email.
2. Information Generated by the Website
When a browser connects to an online store, technical information may be generated, including an IP address, browser type, device characteristics, operating system, language settings, approximate location inferred from technical data, session activity, page views, referral information, cart interactions, and cookie identifiers.
Such information may support security, session continuity, technical troubleshooting, and measurement where relevant features are active. Information collected for optional analytics or advertising depends on the technologies involved and the privacy choices available to the visitor.
3. Payment Data
Payment services presented at checkout may process card credentials or other payment information necessary for authorization, fraud prevention, and settlement under their own privacy terms. Our store may receive confirmation records, transaction references, payment status, and details necessary to administer refunds or accounting. We do not need customers to email us complete payment credentials to resolve a normal order inquiry.
4. Why Information Is Used
We process information for specific operational purposes:
- Purchase fulfillment: accepting orders, coordinating payments, preparing packages, and arranging delivery.
- Customer communication: responding to questions, delivery concerns, cancellations, returns, and refund requests.
- Website functionality: maintaining sessions, carts, account functions where offered, and technical reliability.
- Protection against misuse: preventing fraud, investigating security incidents, and protecting transactions.
- Legal obligations: maintaining required tax, accounting, regulatory, and consumer protection records.
- Service improvement: understanding website problems and performance where such measurement is used lawfully.
- Promotional activity: sending subscribed marketing messages or supporting advertising services where permitted and appropriately controlled.
Information supplied for one service is not automatically a basis for unrelated processing.
5. Lawful Grounds Where Applicable
Depending on the jurisdiction and activity, processing may be necessary to perform a contract, comply with a legal obligation, support a legitimate interest permitted by law, or act on your consent. For example, a shipping address is ordinarily needed to fulfill a purchase; certain transaction records may be retained to meet legal duties; security monitoring may support legitimate interests; and particular marketing or non-essential tracking may require consent.
Where processing relies on consent, you may withdraw it for future consent-based activity. Withdrawal does not make earlier lawful processing invalid.
6. When Other Organizations Are Involved
An online order depends on organizations with distinct roles. Relevant information may be disclosed to:
Shopify and commerce infrastructure: The store uses Shopify technology. Depending on the enabled features, Shopify may process browsing-session, checkout, account, and order-related information.
Payment service providers: The provider selected at checkout may process information needed to authorize and protect a transaction or administer a refund.
Shipping and logistics services: Delivery organizations may receive recipient, address, contact, and parcel details needed to transport an order.
Operational providers: Customer communication, fraud prevention, maintenance, and security providers may process information where those services are used.
Analytics and advertising providers: Where relevant optional services are enabled, online identifiers and interaction information may be processed for measurement or advertising purposes.
Some providers process information on our behalf; others may determine certain activities independently and maintain their own privacy notices. We seek to use disclosures appropriately and apply safeguards where required.
Information may also be disclosed to meet valid legal requests, investigate fraud, protect legal rights, or facilitate a lawful business transaction under applicable rules.
7. Cookies and Similar Technologies
Cookies can support shopping carts, authentication, checkout, and other essential session functions. Different technologies may remember preferences, evaluate website performance, or support promotional measurement and advertising where those features are enabled.
You can manage many cookies through browser settings, although blocking essential technologies may interfere with the shopping experience. Where applicable, additional consent or privacy controls may be available through the website. The exact treatment of non-essential technologies depends on the active functions and applicable rules.
8. Advertising, Sharing, and Opt-Out Requests
Our website includes a Your Privacy Choices page describing certain advertising-related disclosures and opt-out rights. Depending on where you reside, sharing information for advertising across websites may be classified as targeted advertising, sharing, or a sale of personal information under relevant law.
You may review the page at:
https://nevlora.com/pages/data-sharing-opt-out
Where applicable, a recognized Global Privacy Control signal may be treated as a request to opt out of qualifying activities for the relevant browser and device, in accordance with applicable law. The availability and effect of these controls depend on your jurisdiction and the activity concerned.
You may also contact service@nevlora.com regarding privacy choices. An advertising opt-out does not necessarily prevent processing needed to complete an order or meet legal obligations.
9. Marketing Communications
If you subscribe to promotional emails, your address may be used for relevant store announcements, product updates, or offers in accordance with applicable marketing law. You may unsubscribe through a mechanism provided in a promotional email or by contacting us. Transactional messages needed for an order or support request may still be sent when appropriate.
10. International Processing
E-commerce infrastructure, delivery, and payment services can operate across borders. Information may therefore be processed or accessed outside your country of residence. Where required, appropriate legal transfer safeguards are used. Mandatory individual privacy rights remain unaffected.
11. Retention and Deletion
Retention depends on why the information was collected and the legal obligations that apply. Order records may be needed for tax, accounting, chargebacks, and consumer disputes. Support correspondence may be retained while a matter is resolved and for appropriate records. Technical data may be kept for security or troubleshooting. Preferences may be retained to respect communication choices.
When information is no longer reasonably required, appropriate deletion, de-identification, or other lawful management measures are taken. Legal retention requirements and recognized exceptions may limit deletion requests.
12. Security
Reasonable organizational and technical measures are used to reduce risks of unauthorized access, disclosure, alteration, or loss. Service providers may apply additional protections for their activities. No electronic system can guarantee absolute security, so customers should protect account credentials and avoid sending unnecessary sensitive information.
13. Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete, or receive eligible personal information in a portable format. You may also have rights to object to or restrict particular processing, withdraw consent, opt out of qualifying targeted advertising or sharing, and appeal certain decisions or complain to a data protection authority.
The scope of these rights varies by location. Legal exceptions may apply, including obligations to preserve records. We do not unlawfully discriminate against customers for exercising applicable privacy rights.
14. How to Make a Request
Email service@nevlora.com with a description of the action you wish to request. Provide sufficient information to identify the relevant records, without unnecessary sensitive details. We may ask for reasonable identity verification to protect customer information. Requests will be reviewed and answered within applicable legal timeframes, with an explanation where legally required if a request cannot be fully satisfied.
15. Children and Independent Websites
Nevlora is intended for general online shopping and is not directed specifically to children below the applicable age of consent. We do not intentionally solicit children's information where prohibited by law. A parent or guardian with a concern may contact us for review.
Links to independent websites or services may lead to organizations with different privacy practices. Review those organizations' notices before providing information directly to them.
16. Changes to This Policy
We may update this policy as services, technologies, or legal requirements evolve. Revised wording will be posted here, with further notice or consent where law requires it.
17. Privacy Contact and Business Information
Operating Company: Haikou Qingye Weishi Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKEN75M29
Company Address: Room J0178, Room 10-1120, 11th Floor, Building 10, Guoxingcheng, No. 4 Dayingshan East 3rd Road, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@nevlora.com
Contact Phone: +86 15648316579
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://nevlora.com